Chatbot Design May Revamp The UX In Future
Saurabh Tiwary | 27th June 2016
It won’t be incorrect to say that Chatbot might be a crucial part of web design in the near future. The beauty of chatbots lies in the intuitive application of Artificial Intelligence(AI). This article will examine how Chatbot actually works and how to get most out of them while designing it for your website.
What Is A Chatbot?
A Chatbot is a chatting robot which is a computer program able to communicate with humans. They are often a small program that is fixed inside a website or application helping users find any information, make use of some resources or offer any greeting. Chatbots are gradually becoming the part of every web design nowadays. The leading companies such as Microsoft and Facebook have started to use chatbots to assist its users. Chatbot offers immediate response to the query of your user even when there is no human support for your website. In such cases, chatbots can be employed to answer few frequently asked questions by the users. There are various similar other applications as well.
- Can be used to create conversational applications for websites that allow to interact like a human being.
- Enhanced conversions though Facebook messenger.
- It can serve you by scheduling meeting or team conversion in a flexible way aiding to the website automation.
- Chatbots can keep track of messages and other conversation records of your website to analyse the user engagement and compile analytics.
- Additionally, it can help a new user create accounts and answer their query immediately.
Things To Consider While Designing A Chatbot For Your Website
- Do not misguide people that they are talking to human not the bot as chatbots are now very common for website applications. So, being honest won’t cost you.
- Create a chatbot which is useful for the users not just because you want to make your website look cool. The objective of a chatbot design should be to enhance the user experience.
- Make efforts to simplify the design. Bots can come handy only when it answers FAQ but not drives the user towards a complete procedural steps. Do not use chatbots for answering complex questions.
- Not more than a bot per website is acceptable i.e. one conversation per bot. Employing more chatbots to your website can make your website look well robotic.
Choosing A Chatbot
There are two ways of using chatbots for your website. Either you have to build a chatbot or you can use one of the ‘ready to use’ chatbots. The second one is highly preferred by most of the websites. There are number of bots available online. One of the popular names among them is Bots Place.
Also, there are bots designed for specific apps or services that are capable of adapting into almost any design and work efficiently. However, if you really want to play and experiment with your own bot, there is a handy tool to experiment with i.e. asRobot.me. It is free tool that lets you create a bot to be used in various projects.
You should have installed a chatbot on this blog post so we could see for ourselves if we wanted to risk having one on our client’s websites?
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