User Onboarding Techniques To Revamp UX

Saurabh Tiwary | 16th June 2016

Following the advancements in design and trends that never remain static, it might not be incorrect to state that UX design has gone far beyond the intuitive and delicate design. Though, there happened to be a time when UX was all about tactful and intuitive design. But as we dig in, we tend to discover a number of factors that can dramatically revamp the user’s experience design through Onboarding. It has actually gone far beyond just a lucrative interface design.

Onboarding Technique

What Is User Onboarding?

When we talk about User Onboarding, we mean to design it in such a way that it assists new visitor to easily familiarize them to the app environment and they can soon behave like active users. User Onboarding is an ongoing process but not a specific feature to work once. It’s basically the first experience with a product which turns out to be so great that you want to use it again.

You might consider User Onboarding to be limited to the useful interface or the navigation design. However, that’s not actually true in this case as it won’t be enough to solve the user’s problem. What you actually need to make them feel worth using your app. The challenge which is often faced is whether you are different from others.


Productive Onboarding Techniques To Go With

Interactive Intros And Walkthrough:- While in many cases, intros are treated same as the onboarding, but it would not be inappropriate to say that intros are just a major phase of onboarding process. A good idea is to provide a quick and easy tutorial that is pertinent to your app and not the usual information that might annoy the users.


Easy or No Sign-Up:- No user would like to take trouble in signing up through long forms in the app. Unless necessary, do not seek user to fill up the information. However, if it becomes indispensable, make best efforts to design your form in such a way that it must not peeve user while experiencing the app.


App Permission:- Asking permissions for the app at the wrong time may degrade user experience and sometimes look disgusting to the user. A smart move in the onboarding process is to seek permission in between some process. However, app permissions in Android are not controlled by user as yet.  But if iOS users have the right to give this or that permission to an app. You don’t actually need to ask permission for something that you don’t really need to provide the service to the user. However,  if your app really needs permissions to access any information, you must offer some specific functionalities to the user.


Live Technical Support:- As the onboarding process aims to introduce new users to the product, it is likely that they might often face troubles and might need human customer service support. Sustaining a good relationship with your users is a crucial part of the onboarding process. All of your marketing efforts would fail if your user gets troubled while accessing your content.

So, that’s about some key points to onboarding. Although these practices would help you get most out of the onboarding mobile apps, however, you need to analyse your product before you step forward towards the taking any moves of onboarding.

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Saurabh Tiwary

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